Disappointing Experience with My Amazon Kitchen Faucet

Hello, I bought a three-way kitchen faucet through the Amazon app last year. The product arrived quickly, and the visual quality was excellent. Unfortunately, it stopped working a few days ago. Because the new price is quite high, I contacted Amazon to request an exchange. The customer service representative, on the other hand, suggested a direct return, stating that a deposit fee would be deducted from me and that I would be responsible for the return shipping cost. This situation caused me pain and cost me money. I've made several purchases from Amazon and have always been pleased, but the most recent resolution suggestion falls short of the Amazon standard. Unfortunately, their response was overly simplistic. This situation has left me deeply disappointed.