recently bought a vacuum cleaner from AliExpress after seeing the product image provided by the seller. However, upon receiving the item, it became clear that the seller was counterfeit because it came empty!!! Disappointed and furious, I began the return procedure as instructed by AliExpress. To my surprise, despite following their guidelines and returning the faulty vacuum, AliExpress has not processed my refund. This lack of accountability, as well as the refusal to reimburse my hard-earned money, is truly demoralizing. As a reputable online marketplace, AliExpress should not engage in such unethical practices. My order number, 3022904994208595, is proof of the transaction. The seller has failed to fulfill their responsibility of delivering the genuine product, and my money is now in jeopardy. I am requesting a full refund for the item that I never received.
I ordered a cordless vacuum cleaner from AliExpress, carefully checking all the photos and videos before purchasing. But what I received was nothing close to what was advertised—it was a 50 cm toy, not a real vacuum. I immediately requested a return, but AliExpress rejected my request without expla...
I placed an order on AliExpress (ID: 3045010656308625) on November 19, which was supposed to be delivered by November 29. They stated that a refund option would be available if the delivery didn’t occur. On November 27, I was informed the item was shipped with the tracking number 0034043462504911328...
I made a purchase on AliExpress with order number 1106903907736693 and decided to cancel it. Even though a month has passed since the final refund date, I still haven't received my refund. This is extremely frustrating and unacceptable. I've reached out to customer service multiple times, but they h...
On July 27th, I placed an order on AliExpress (Order No: 3024290172381052), and to my surprise, there was no customs inspection as promised. Concerned, I immediately contacted both the seller and AliExpress, explaining that I needed to return the product because of this problem. However, AliExpress ...
I placed an order on AliExpress, but unfortunately, the product arrived defective. I immediately filed a return request, which was accepted. However, since then, nothing has moved forward. I wasn’t provided with a return shipping code, nor was I told which courier I should use to send the item back....
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