Scam orders refer to fraudulent or deceptive purchase requests made with the intent to defraud a seller or service provider. If you receive an empty product package, follow these steps to resolve the problem:
• Contact the Store: Begin by contacting the seller or retailer from whom you purchased the item. Explain the situation and ask about potential solutions. They may propose a solution to the problem. • Open a Dispute on AliExpress: If you are unable to contact the seller or if their proposed solution falls short of your expectations, you can file a dispute through the AliExpress platform. Navigate to the order details page and then click the "open dispute" button. Make sure you have compelling evidence to back up your claim of an empty package, such as videos or photos of the contents upon arrival.
• Document the Problem: It is critical to thoroughly document the problem because this evidence will be required when filing a dispute. Visual evidence, such as photos or videos, can significantly bolster your case.
• Investigate Similar Cases on Xolvie: Look into platforms like Xolvie to review the experiences and solutions shared by people who have faced similar issues. This can provide useful insights and direction. Moreover, Look through the Q&A section on the brand’s page for more information or potential solutions to your specific problem.
Related Complaints
I Face $34,600 Loss on Aliexpress Scam
On July 11, I was redirected to a platform called Mall through a foreign phone number on WhatsApp. I registered with the username 789643 and initially earned small profits from the first two tasks. However, starting from the third task, the order amounts became significantly higher, and I felt force...
AliExpress Impersonation Scam via Tasks and Bank Transfers

For the past three days, I have been assigned various tasks supposedly on behalf of AliExpress officials. I was told that if I completed these tasks and made a ₺64,000 product sale, I would receive a ₺32,000 commission. During these tasks, I made a total of ₺15,000 in payments via bank transfer. Ho...
Aliexpress Robot Site Fraud
Friends, I’m sharing this complaint so that others don’t fall victim like I did. Do not trust the website https://www.aliex-proxy-robot.shop/pdw. I completed all the tasks it asked for, and when it required identity verification for withdrawal, I provided that too. Afterward, I submitted a withdrawa...
I Never Received My RC Car from AliExpress but Only Got ₺2 of My ₺18 Refund

I ordered a 4x4 remote-controlled RC car from AliExpress on January 20, 2025. After waiting patiently for 35 days, I checked the app on February 25 and saw that the item was marked as “delivered.” But nothing ever arrived at my address. I immediately contacted customer support and opened a dispute....
AliExpress Sent Bolts Instead of My 30kg Generator – Possible Scam

I ordered a 30kg generator power supply twice from AliExpress, but instead of receiving the actual product, I was sent a small envelope containing bolts. This is clearly a deliberate scam. The way it works is simple: they declare a lower value, collect import taxes from thousands of buyers, and the...
AliExpress Seller Refused to Refund My €118 for Missing LED Bee-Eye Lamps

On September 18, 2024, I purchased two LED bee-eye lamps on AliExpress for €118, but to this day, I have not received the lamps. I reached out to AliExpress to request a refund, but the seller refused to return the money. AliExpress initially promised to compensate me with coupons, but I never recei...
Aliexpress Vxisivic.com Locked My ₺170,000 Investment and Won't Allow Withdrawals

I invested ₺170,000 on the website vxisivic.com, which claims to facilitate orders from platforms like Alibaba, Amazon, and AliExpress. I was convinced to open an account using a referral code provided by a foreign contact over WhatsApp. The platform, branded as Mall, directed me to deposit funds vi...
Aliexpress Didn’t Deliver My Phone and Previous Orders Had Issues

I ordered a phone from Aliexpress, paid for it in full, but the phone never arrived, and I haven’t received any updates or communication from them. This is incredibly frustrating as it’s not the first time I’ve had issues with Aliexpress orders. Out of my last few purchases, four items had problems:...
Aliexpress Package Not Accepted by Sorting Center - Request for Seller Assistance
Unfortunately, the sorting center did not accept my package, and the AliExpress tracking system is displaying a warning message. No explanation is given, and when I reach out to the company that sent the product, they do not respond. It would be greatly appreciated if the seller could provide some i...
Aliexpress Fake Virtual Shopping Platform Scam

Yunyunemall.com is a fake virtual shopping platform claiming to be partners with Aliexpress, Amazon, and Alibaba. They contact social media accounts asking for help and provide the AVM account password and username, teaching practical operations. In return, they send 30 to 60 USDT to your shopping p...
Unwanted Aliexpress Order Issue

I've been receiving products from AliExpress that I didn't order, and money has been deducted from my account without my knowledge. Someone has taken nearly ₺2000 from me without my permission. I kindly request a refund as soon as possible. I am completely unaware of the products that were sent to m...
The Gift I Ordered From AliExpress Got Stuck in Customs

I received a message from AliExpress stating that my order has been held by customs. I didn't place any orders. When I contacted the sender, they claimed it was a gift, but I need to pay a hefty fee in taxes to receive it. I also got a call from customs confirming that my item is indeed held there. ...
I Fell Victim to an AliExpress Scam
I invested ₺170,000 through the website vxisivic.com, which facilitates orders from Alibaba, Amazon, and AliExpress. I was convinced to open an account using a reference code provided via WhatsApp by a foreign individual. The platform is known as Mall. After depositing money via Binance, I was instr...
Aliexpress Products Not Delivered!!!! Followup Messages Are Lies!!!
I was able to track the products I ordered from Ali Express on November 15 for a while. Information was being sent during shipment, distribution, etc., but the tracking link sent from the e-mail never receives any data and does not open. Meanwhile, nothing appears in the My Orders section, as if you...
Aliexpress Orders Never Showed Up Yet They Refuse to Refund
I haven't gotten those items I bought from AliExpress. The tracking numbers are 2753037466551 and 2753037465653, I paid 3300 TL for this vacuum cleaner, it never showed up! Can you believe that? AliExpress didn't even bother sending me the stuff I bought. And to top it off, they straight-up pocketed...
Aliexpress Unfair Practices and Lost Packages

Despite paying the required taxes, I ordered a child smartwatch with the ID: 8168301962792314, but it was seized at customs. To my chagrin, AliExpress...
My Drone Order From Aliexpress Turns into Sponge

The order number is 3023594190057792. I ordered a high-quality drone from AliExpress, excited to embark on aerial adventures. When the package arrived, however, my excitement quickly turned to disbelief and frustration when I discovered that instead of the promised drone, I had received a simple spo...
Refund Denied After Returning Faulty Vacuum! Aliexpress Send Scam Orders

recently bought a vacuum cleaner from AliExpress after seeing the product image provided by the seller. However, upon receiving the item, it became clear that the seller was counterfeit because it came empty!!! Disappointed and furious, I began the return procedure as instructed by AliExpress. To my...
Aliexpress Pool Light Lamp Order Went Wrong, They Shipped Only A Piece Of Cable

So, on May 4th, 2023, I ordered this cool pool lighting lamp for 290.60 TL. I was so pumped to pay with my credit card and get my product ASAP! I had no idea, but turns out I was gonna get scammed. Weeks went by and still no sign of my pool light, which I was really looking forward to. what I got i...










