Stuck in Customs Limbo! Aliexpress Order Blocked

Halit
Aliexpress
232

On January 25, 2023, I purchased an item from Aliexpress, only to discover it was held in customs due to a 5-item import limit. Here's the problem:

The product hasn't been returned to the seller.
It hasn't been released to me the following month.
I can't even track the package anymore.

This situation makes no sense! If the order exceeds the import limit, it should either be sent back for a refund or released after the extra units are removed. Instead, I'm left hanging with no product and no clear explanation.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

I've encountered unexpected additional costs, such as customs duties and shipping fees, for the product I purchased on AliExpress.How can I deal with unexpected costs?

26 Complaint

I opened a dispute on Aliexpress, however, my product is still not arriving or being refunded, how can I speed it up?

165 Complaint

Similar Complaints

AliExpress Held 2 Items From My Order - No Refund or Replacement

Şükrü
Aliexpress
409

On January 8th, 2024, I placed an order for 7 products on AliExpress. AliExpress warned me that I could only order 5 pro...

AliExpress Order Stuck at Customs - Extra Item Causing Delays

Aysel
Aliexpress
348

Hello, my cargo got stuck at customs due to the 5-item limitation. However, I only ordered 5 products in February, but t...

Aliexpress Takes No Responsibility for My Items Stuck at Customs

Mustafa
Aliexpress
277

My order supposed to arrive on 25th june became so late that items supposed to arrive at the end of august came earlier ...

AliExpress Order Stuck in Customs Since August and No Refund Issued

Murat
Aliexpress
73

I placed an order on AliExpress (order number: 3039875453184964) on August 16, 2024, and the tracking number is 27101497...

Limit of 5 Items Per Month and Customs Delays on AliExpress

Yeşim
Aliexpress
372

I recently tried AliExpress in the hopes of taking advantage of their offer to bring in five items per month without pay...

Limit of 5 Items Per Month and Customs Delays on AliExpress
Limit of 5 Items Per Month and Customs Delays on AliExpress
Limit of 5 Items Per Month and Customs Delays on AliExpress
Limit of 5 Items Per Month and Customs Delays on AliExpress
+1