We purchased 3 tickets from Rize with PNR number 33ZCMA. After purchasing the tickets, we paid an additional fee during online check-in to select front row seats (8A-B-C). However, upon boarding the aircraft, we realized that the seats were in the middle rows instead of the expected front row. Following the flight, we requested a refund via email for the extra amount paid. Unfortunately, we received a disappointing and unreasonable response stating that since the flight was completed, a refund could not be issued. We expect AJet to reconsider this matter and correct this mistake by refunding the amount charged for the misrepresented seat selection.
For my October 5, 2:10 p.m. Istanbul–Izmir flight, I purchased both my ticket and seat through the AJet mobile app. However, instead of the seat I originally selected, I was assigned a different seat, and I was never informed of this change. When I noticed the issue and contacted customer service, I...
I purchased Ajet tickets for a trip with my spouse. As the flight approached, I tried to check-in 24 hours in advance. This time, I decided not to select seats, thinking it wouldn’t be an issue if we were seated toward the back—after all, the plane isn’t going to a different country from there! Howe...
On September 16, 2025, during my AnadoluJet flight from Brussels to Istanbul Sabiha Gökçen, I purchased seat 1F in the front row, which included meal service, by paying an extra fee of €119.41. However, during the flight, I was moved to seat 26F on the grounds of a “pilot instruction,” which meant I...
I bought 4 plane tickets using the AJet app and canceled them within a day. I paid a total of ₺12,491.62 for the tickets, but I only got back ₺4,251.02. This situation seems really unfair to me. There's just no good reason for not getting a full refund for tickets that were canceled on such short no...
On June 26, 2025, I traveled with my daughter using AJet tickets booked under the same PNR: 2ZF8P. Despite being on the same reservation, we were assigned separate seats. This was already frustrating, but what happened next was unacceptable. When we boarded the plane, the cabin crew did their best ...
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