We had purchased 8 plane tickets from AJet, but just 30 hours before our scheduled flight, we received the heartbreaking news of a death in the family. Naturally, we reached out to AJet to cancel the tickets and request a refund, explaining the urgent and sensitive reason behind it.
To our shock, AJet told us they couldn’t help with a refund under these circumstances. Meanwhile, the car rental company and hotel refunded us within 2 hours—no questions asked, no complications. Their compassion and professionalism made us even more disappointed with how AJet handled this situation.
This lack of flexibility and understanding from AJet is deeply upsetting. We weren’t canceling for convenience—we were dealing with a real emergency. We’re asking AJet to do what’s right and refund the amount paid for those 8 tickets. Show some empathy, stand behind your customers, and stop hiding behind policies when humanity is what’s needed.
I bought a ticket from AJet for April 5 at 22:05, and without any clear reason, my flight was completely canceled. This left me stranded at night, forcing me to find emergency accommodation and spend extra money. I had to buy a new ticket, adjust bus plans, and cancel everything from scratch. We re...
I purchased an international ticket from AJet well in advance, only to find out that the flight was canceled just two weeks before departure. The options I was given were disappointing and inconvenient: either fly a day earlier, change to a different date, or get a refund. None of these addressed th...
I purchased flight tickets from AJet, but after the airline made last-minute schedule changes, I decided to cancel. The cancellation was confirmed and approved, and I was told that I would receive a full refund. However, days have passed, and I still haven’t received any payment back to my account. ...
On Monday, June 23, my family and I—six people in total—were supposed to fly from Belgrade, but we were never allowed on the AJet flight because we couldn’t complete the check-in process through their app or website. No matter how many times we tried, the system refused to work, and there was no pro...
I have an early morning flight to Cyprus tomorrow, but AJet just informed me at 6 PM today that the flight has been canceled. When I reached out to their customer service, they just directed me to the agency where I purchased the ticket, stating they were unable to assist further. Surprisingly, they...
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