I booked my AJet flight 1.5 months in advance, specifically selecting seats 16A and 16B so that I could sit by the window and stay next to my mother, who is afraid of flying. However, during check-in, my seat still showed 16A, but after confirming, it suddenly changed to 18B without my consent!
I immediately contacted customer service, and they told me to submit a feedback form and call them. They assured me that an urgent request would be placed and that I would get a response before my flight. It has now been over 18 hours, and I still have no update.
AJet, this is completely unacceptable! Why was my seat changed? I demand an immediate solution and proper customer support!
For my October 5, 2:10 p.m. Istanbul–Izmir flight, I purchased both my ticket and seat through the AJet mobile app. However, instead of the seat I originally selected, I was assigned a different seat, and I was never informed of this change. When I noticed the issue and contacted customer service, I...
I bought a ticket from AJet for April 5 at 22:05, and without any clear reason, my flight was completely canceled. This left me stranded at night, forcing me to find emergency accommodation and spend extra money. I had to buy a new ticket, adjust bus plans, and cancel everything from scratch. We re...
Disastrous experience with AJet! We purchased a plane ticket 6 months in advance on an English-language website. As French speakers, we didn’t notice that the first and last names of one traveler were switched. The next day, we contacted the online travel agency, which redirected us to AJet. Two wee...
AJet Airlines treated my elderly and disabled relative with complete disrespect. We paid an extra ₺2,000 to select a premium seat specifically for comfort and accessibility. However, once onboard, AJet staff reassigned the seat without our consent—assuming that because the passenger was elderly, the...
On June 26, 2025, I traveled with my daughter using AJet tickets booked under the same PNR: 2ZF8P. Despite being on the same reservation, we were assigned separate seats. This was already frustrating, but what happened next was unacceptable. When we boarded the plane, the cabin crew did their best ...
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