I purchased a ticket with reservation number VF3009 (25.01.2025 ESB-SAW Ajet 26AN7S) and noticed during check-in that my ticket had been issued under my maiden name. I was informed that I could not complete the check-in process and would need to purchase a new ticket, then request a refund for the original ticket from the agency I bought it from. However, I purchased the ticket using my national ID number, and there were no issues at the time of purchase. Therefore, I am requesting a refund for the unused ticket, as I had to buy a new one. I contacted Ajet representatives regarding this matter, but they stated that they could not process the refund and that I needed to request it from the agency. However, I did not buy the ticket through an agency but directly from the Ajet ticket sales point at the airport. As a result, I was forced to purchase two tickets for the same flight.
I purchased a ticket through the AJet app using my previous last name, which was still saved in the system. Shortly after, I realized the mistake and contacted support to have my surname updated to my new legal name. They asked me to provide official proof of the name change, so I sent the official ...
Hello, the ticket I purchased from Ajet on January 16, 2025, was canceled and refunded without my knowledge. I contacted the call center regarding this issue, but they were of no help. I was told to fill out a feedback form through the website. The response I received to the feedback form was as fol...
I would like to share the grievance we experienced on our Ajet flight from Ankara to Dalaman (PNR Code: 36daqt, Seats: 10A–10B) on October 13, 2025. We arrived at the airport on time and presented all required documents. However, the airline staff stated that we would not be allowed to board because...
On 21.07.2025, my AJet flight VF3037 from Antalya → Istanbul SAW (PNR: 2QYJ47) was canceled via SMS at 09:43 on the day of the flight, despite the fact that I had already completed check-in. I was traveling with a 1-year-old baby and a 9-year-old child. We had already checked out of the hotel and ar...
I purchased Ajet tickets for a trip with my spouse. As the flight approached, I tried to check-in 24 hours in advance. This time, I decided not to select seats, thinking it wouldn’t be an issue if we were seated toward the back—after all, the plane isn’t going to a different country from there! Howe...
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