On June 29, I purchased a ticket from AJet for the Istanbul SAW – Sharjah flight. When I arrived at the airport, I paid ₺914.71 for a seat with extra legroom. I tried to check in using the kiosk, but the process failed and I was directed to the counter. At the counter, I was told that I had a ban on entering the UAE. I showed them my valid and recently issued work visa, but they did nothing and refused to let me board the flight. I then requested a cancellation and refund for my ticket, but they said it had to be handled through the agency I bought it from. I asked for a refund of the seat fee I paid at the airport, but they told me to contact customer service. I reached out to AJet support team via email, but they replied with a standard message stating that the passenger’s visa status is not their responsibility. However, I had a valid visa. A few days after returning home, I contacted UAE authorities and confirmed that I had no entry ban. I later bought a ticket from another airline and successfully entered the UAE without any issues. I can even provide the entry stamp in my passport as proof. From what I understand, AJet overbooked the flight and used this excuse to deny some passengers boarding. Therefore, I am requesting a full refund for my ticket. Additionally, I spent about ₺6,000 on round-trip taxi fare between SAW Airport and Başakşehir, which is also part of the inconvenience I suffered. Honestly, I sincerely hope you go bankrupt as soon as possible.
On March 28, I had a confirmed AJet flight from Sabiha Gökçen to Dubai. My family and I completed all airport procedures—we checked in, handed over our luggage, passed passport control, and made it to the departure gates. Since I have limited vision, I showed our boarding passes to the gate staff to...
The worst flight experience of my life – I will NEVER fly with AJet again! On March 31, 2025, I was scheduled to fly from Düsseldorf to Istanbul on flight VF026. Just as we were about to take off, all passengers were suddenly told to disembark and collect their luggage because police reportedly noti...
I purchased an international ticket from AJet well in advance, only to find out that the flight was canceled just two weeks before departure. The options I was given were disappointing and inconvenient: either fly a day earlier, change to a different date, or get a refund. None of these addressed th...
On March 29, 2025, I flew from Medina to Sabiha Gökçen Airport with AJet, ticket number 20424221932470. Although my cabin-size luggage had traveled in the cabin without issue on the outbound flight, I was forced in Medina to check it in as hold baggage—despite repeatedly explaining it qualified as c...
For my VF 516 flight from CDG to ESB on March 11, 2025, at 16:05, I was unable to complete the check-in process due to errors in the AJet app, so I had to finalize it through their website. However, AJet did not inform me which terminal the flight would depart from after check-in. By the time I navi...
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