On August 1, I experienced a major grievance with my Izmir-Ankara and Ankara-Kars flights purchased from Ajet. At Izmir Airport, the staff did not complete the check-in process, causing us to lose time, and even though we later checked in online, we were still not allowed to board the plane. As a result, I also missed my Ankara-Kars flight and was marked as absent without leave at my military unit. After this incident, I contacted Ajet customer service, but no solution was provided—no refund, ticket change, or any other form of compensation was offered. The total amount I paid for the tickets was ₺10,800 (reservation number 370D44). This is the first time I have experienced such an issue, and both of my tickets became unusable. I request that my grievance be resolved and that I be granted my right to compensation.
I had a flight with Ajet Airlines today at 17:10 from Ankara to Hatay. I hadn’t done online check-in. With 45 minutes left until the flight, I went straight to the counter without waiting in line and explained that I hadn’t joined the queue. I asked how much longer they would accept passengers since...
I would like to share the grievance we experienced on our Ajet flight from Ankara to Dalaman (PNR Code: 36daqt, Seats: 10A–10B) on October 13, 2025. We arrived at the airport on time and presented all required documents. However, the airline staff stated that we would not be allowed to board because...
On August 1, 2025, my brother and I went to the counter at Erzurum Airport to complete our ticket procedures for a flight with a Jet. Although we arri...
On 9 December 2025, I was booked on an Ajet flight from Istanbul Sabiha Gökçen Airport to Tokat (PNR: 3EC9BF), with boarding scheduled for 13:35 and departure at 14:05. I left Fenerbahçe Military Quarters at 11:45, allowing what is normally sufficient time for a journey of approximately 50 minutes t...
On Monday, June 23, my family and I—six people in total—were supposed to fly from Belgrade, but we were never allowed on the AJet flight because we couldn’t complete the check-in process through their app or website. No matter how many times we tried, the system refused to work, and there was no pro...
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