AJet Denied Me Boarding Over Name Mismatch and Issued Only ₺130 Refund for ₺5000 Ticket

Dear Ms. F**** A.,
I'm writing in response to your reply regarding feedback file number 396159, where you claimed my refund was processed after I canceled my ticket (Reservation Code: 2F6U9T). Let me be clear: your response, which lacks any apology or acknowledgment of the distress I experienced, is as cold and dismissive as the AJet airport personnel who refused to let me board my flight.

Despite being called by name via airport announcement before the flight, I was denied boarding at Istanbul Sabiha Gökçen because my first and last names were allegedly “incorrect”—a mistake clearly on your end, not mine. I will be requesting announcement audio recordings and CCTV footage from the airport to use in my legal case, which I am now officially preparing.

As for the refund you mention, I was directed by AJet ground staff to the airport ticket office, where I was told that I could not be boarded and that only a tax refund of ₺130 would be issued for a ₺5000 ticket. So no, I did not cancel willingly—I was forced into accepting a partial refund after being turned away at the gate. It is appalling that AJet is using technicalities and legal loopholes to deny responsibility.

Your own customer representative admitted that "our team could have taken initiative and allowed you to board," which I will include in my legal file as an admission of fault.

Because of this incident, I lost my entire 9-day holiday, and I will be pursuing full financial and emotional compensation. Do not dismiss my experience with a robotic message saying my refund has been “processed.” I expect accountability—not gaslighting.

Sincerely,
A passenger who will never fly AJet again.