During our stay at an Airbnb, the host unexpectedly canceled our reservation before our scheduled departure date, what are my rights?

I booked a rooftop apartment in central Datça through Airbnb for ₺8,700 per night—a premium price considering that no meals or amenities were included. Despite the high cost, I agreed to the one-night stay. However, the host canceled my reservation simply because I was staying for just one night. Th...

I made a reservation through Airbnb and began my stay, but to my shock, the host canceled the booking while my family and I were already at the property. I am traveling with my children, and despite this unexpected and serious situation, Airbnb failed to provide any alternative accommodation. I am n...

I booked a house through Airbnb, but shortly after, the host canceled the reservation. Since we needed a place to stay, I booked a second property. Everything seemed fine until I checked my bank account and saw that Airbnb charged me for both reservations, including the one that had been canceled by...

I’m filing a complaint about a host named E* Bey on Airbnb, who owns multiple apartments in Didim Altınkum. Despite messaging him repeatedly for days, clearly stating that I wanted to confirm a reservation, he read my messages but never responded. The only reply I received was early on, when instead...

On March 24, I booked a private house in Fethiye through Airbnb for a stay during the Kurban Bayramı (Eid al-Adha) holiday. Everything was confirmed, and I made my travel plans accordingly. But today—just three weeks before my trip—I received a message saying my reservation had been canceled. The r...

I booked a house abroad through Airbnb for a full year, trusting that I’d have stability during my stay. However, just a few days after moving in, I discovered the property was actually listed for sale. Airbnb had rented me a house that’s actively on the market. Shortly after, the owner messaged me ...

My reservation was canceled on Airbnb because the host didn’t respond, yet the payment was still withdrawn from my account. As you can see on the receipt, the charge was made by Airbnb, not the host. Since then, I’ve been in contact with customer service for over 15 days, and the issue still hasn’t ...

I’m deeply disappointed with how Airbnb is treating its customers. I made a reservation in Istanbul, but due to official travel restrictions issued by the Istanbul Governor’s Office and widespread protests across the city, it was absolutely impossible for us to go. Our accommodation was also near th...

I’m extremely disappointed with Airbnb and how they’ve handled my recent reservation in Istanbul. Due to ongoing protests and government-imposed travel restrictions, it was clearly unsafe and practically impossible for us to go. We contacted Airbnb and the host to request a refund, but no one is hel...

We booked a 2-night stay in Foça for July through Airbnb with a host named Cherno. I paid the advance deposit, received confirmation, and started planning our trip with three families. We even scheduled our vacation days around it. Then, three days later, the host suddenly canceled the reservation,...

I booked a 3-bedroom apartment at Galataport through Airbnb (confirmation code HMHSC5BFTZ) for February 23-24. Unfortunately, due to severe weather conditions, our flight from Trabzon was canceled, making it impossible for us to travel to Istanbul and check in. Despite the circumstances, the host r...

I recently booked a reservation through my friend's Airbnb account. The listing didn’t specify that we’d be sharing the space with others, so we didn’t notice. However, once we realized we would have to stay with someone else, we decided to cancel the reservation. The issue is that the host selected...

I booked a 2-night stay through Airbnb for January 8-10, 2025, and paid in full via the app. Despite this, the host did not allow us to enter the property. Our check-in time was set for 3:00 PM, but we decided to visit at noon to confirm everything. The house was locked and empty. We returned at the...

I booked an Airbnb in London for December 26 - January 1, 2024, only to have my reservation canceled one hour before check-in because the property was "under review." This was a trip abroad, and being informed at the last minute left me completely stranded. The host's listing had reviews and seemed ...

I booked an apartment in Kadıköy, Istanbul, for December 29–31. Before my stay, I was informed by the host that there was an electricity issue, and they suggested moving me to another property. I agreed, and they requested a code to make the new reservation on my behalf. However, after trying the co...

I booked an Airbnb in Kolasin, Montenegro, for December 31, 2024, to January 3, 2025, expecting a smooth holiday experience. However, on the day of check-in, the host was completely unresponsive. Despite calling for hours, we received no answer. It was New Year’s Eve, and my family, including childr...

I booked a property on Airbnb for December 31 to January 1, but when I arrived, I couldn’t get in. A huge “For Rent” sign was on the building, and no one answered the door despite me knocking repeatedly. I messaged the host, but they never responded. When I asked a nearby hotel, they informed me the...

I booked a property on Airbnb for December 30, 2024, to January 1, 2025, to celebrate New Year’s, but I couldn’t reach the host on the check-in day. The host’s phone number was not working, and there was no way to access the property. To make things worse, Airbnb’s customer service has been complete...

On October 19, 2024, I made a reservation through Airbnb. Last night, the host messaged me with the property details and location. However, this morning, I noticed the reservation had been canceled. When I contacted the host, they claimed the cancellation came from my side, but I did not cancel the ...

About three weeks ago, we booked a property through Airbnb for New Year’s. Initially, everything was fine, and we confirmed the details with the host. However, as the reservation date approaches, we reached out again and were told there’s now a problem. The host said they would be occupying the prop...

I am deeply disappointed with Airbnb’s handling of a recent booking. Despite having a strict cancellation policy, Airbnb canceled a three-month-old reservation without allowing me to present my side. A guest booked my villa during the winter, fully informed that the pool was closed. After staying fo...