I booked a property on Airbnb for December 31 to January 1, but when I arrived, I couldn’t get in. A huge “For Rent” sign was on the building, and no one answered the door despite me knocking repeatedly. I messaged the host, but they never responded. When I asked a nearby hotel, they informed me the building had been closed for 6-7 months, and others had faced the same issue. I was left stranded on New Year’s Eve, unable to access the property, and Airbnb has yet to refund me. Customer service won’t connect me to a representative, making this even more frustrating. Airbnb, I demand an immediate refund and accountability for this terrible experience!
I booked a property on Airbnb for December 30, 2024, to January 1, 2025, to celebrate New Year’s, but I couldn’t reach the host on the check-in day. The host’s phone number was not working, and there was no way to access the property. To make things worse, Airbnb’s customer service has been complete...
I booked a 2-night stay through Airbnb for January 8-10, 2025, and paid in full via the app. Despite this, the host did not allow us to enter the property. Our check-in time was set for 3:00 PM, but we decided to visit at noon to confirm everything. The house was locked and empty. We returned at the...
I booked a reservation through Airbnb, but when I arrived at the provided address, I found out the previous owners had already vacated the property. No one was there, and all attempts to contact the host have gone unanswered. When I reached out to Airbnb support to explain the situation and request ...
We rented a house through their website and had already paid a portion of the booking. However, due to urgent personal health reasons, we had to cancel the reservation. We explained our situation to the host, who seemed to understand and assured us that our money would be refunded upon cancellation....
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