I made a reservation through Airbnb and began my stay, but to my shock, the host canceled the booking while my family and I were already at the property. I am traveling with my children, and despite this unexpected and serious situation, Airbnb failed to provide any alternative accommodation. I am now left without a place to stay, and my flight is tomorrow.
Airbnb’s only response was to issue a $300 coupon and leave the responsibility of finding a new place entirely to me. This is unacceptable given the severity of the situation and the stress it has caused. As a first-time Airbnb user, I expected better support and protection during such an emergency. Instead, I experienced a lack of care and practical assistance when I needed it most.
I kindly request Airbnb to urgently review this matter and provide a proper resolution, including arranging safe and suitable accommodation for the remainder of my trip. Please take this complaint seriously and ensure that no other family faces the same distress in the future.
I’m writing to express my deep frustration and disappointment regarding two recent Airbnb bookings—reservation codes hmwkwht4fq and hm3scxmwhn. Not only did these cancellations completely disrupt my vacation plans, but they also left me with unexpected financial strain due to decisions made without ...
I selected a specific date for my reservation, but their system automatically shifted my booking to the next available date instead! I paid $370, and when I noticed the error just two minutes later and tried to cancel, I only received a measly $70 refund. This is completely unacceptable and feels l...
Due to an honest mistake, I accidentally booked two properties on Airbnb for the same dates. Such errors can happen, especially during a busy work schedule, but what shocked me was Airbnb’s complete lack of support for its customers. Instead of helping me resolve the issue, the platform prioritized ...
I rented a house on Airbnb for vacation but had to cancel on the same day due to personal reasons. According to their policy, I should have received my refund within 3 business days, but it has now been over 8 days, and I still haven’t gotten my money back. Despite contacting Airbnb multiple times, ...
About three weeks ago, we booked a property through Airbnb for New Year’s. Initially, everything was fine, and we confirmed the details with the host. However, as the reservation date approaches, we reached out again and were told there’s now a problem. The host said they would be occupying the prop...
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