Refund Problem At Agoda
Hello, I'm reaching out regarding my canceled reservation with the number 1003366472 through your application. Despite my cancellation, you still have not issued a refund. Agoda claims they've initiated the refund process and contacted your bank. However, upon contacting the bank, I was informed that only a refund inquiry had been made, without any information about the refunded amount. This situation has left me feeling frustrated and perplexed. I kindly request that you promptly refund my money as per the cancellation. Additionally, I must note that my interactions with Agoda's side were solely with their artificial intelligence, and I wasn't able to communicate with any customer representative. This adds to the overall frustration of the situation.
Hi, c****** We apologize for the inconvenience. We regret to inform you that we do not currently offer customer service in Turkish. We are using translation support to understand your message and can continue to assist you in English. As we checked on the booking, we found that the booking owner has already contacted our customer team. We have sent an email to the booking owner about the refund process. Please kindly check your inbox and reply to that email if you have any questions.
