I attempted to book a room through Agoda for April 2–4, but the system automatically changed the reservation to May 2–4 without me noticing until after the payment was complete. When I realized what had happened, I checked and saw that there was no option to change the dates, but it stated that I could cancel the booking and receive a full refund. I proceeded with the cancellation and called the hotel to explain the situation.
The hotel representative assured me that once they received the refund request from Agoda, they would approve it, and even confirmed that there were no rooms available at the same price, only at double the rate, which was out of my budget. I told them I wouldn’t be making a new booking.
Later that day, I received a call from the hotel asking why I hadn’t arrived. When I explained again that the offered room was too expensive and that I never confirmed any new reservation, they claimed they held the room for me anyway and would no longer refund the May 2–4 reservation. They also stated that they hadn’t received any cancellation request from Agoda, and even if it came through now, they wouldn’t approve a refund.
Despite being told, “Don’t worry, we’ll handle it,” I now find myself stuck with a reservation I never wanted, paying for a stay I never used. Agoda has been completely unhelpful, offering no support and not even contacting the hotel on my behalf.
While booking a hotel room through Agoda, I attempted to change the reservation dates, but the system somehow kept the old dates active. Despite modifying the selection, my card was charged based on the previous, incorrect dates. I noticed the mistake immediately and tried to fix it, but Agoda has b...
I’m having a major issue with Agoda. Even though I selected my travel dates correctly, once I moved on to choose a room, the system automatically changed the dates, and I ended up booking a room for the wrong date. I immediately tried to cancel or change the reservation, but I’ve been completely un...
I booked a hotel through agoda.com, but my experience has been nothing short of a nightmare. The hotel canceled my reservation without prior notice, and to make matters worse, they refused to refund my fee. What's more frustrating is that I can't seem to contact anyone at agoda.com for assistance. I...
Today, I made a hotel reservation through Agoda. The booking was confirmed, and the full amount was immediately charged to my account. However, due to unexpected circumstances, I needed to cancel the reservation—but when I click on the “Cancel” button, nothing happens. The system simply doesn’t resp...
I made a hotel reservation through the Agoda platform. Prior to completing the booking, it was clearly stated that I had the right to cancel the reservation without any deductions up until August 8th. We finalized the transaction, and the payment was processed. Two days later, due to a mistake on ou...
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