I made a payment of 341.81 GBP on 25.05.2026 using my card ending with 0182 for an Aeroflot ticket on the Bishkek–Delhi ...route. Although the amount was debited from my account, I did not receive any ticket or confirmed booking. Later, I received a message stating that the refund process and provision
On 23.08.2025, I requested a refund of ₺8,757.34 through Trip.com after my Aeroflot flight was canceled. I expected the ...refund to be credited back to my bank credit card, which I used for the original payment. Both my Trip.com account and the confirmation email stated: “Your refund has been complete
On August 26, 2025, I purchased tickets for my wife and 12-year-old son on Southwind Airlines flight 2S-012 from Moscow ...(SVO) to Antalya. The reservation code was R1SUNH, and the total payment was ₺20,500. Although the carry-on allowance was 8 kg, the staff at the gate suddenly claimed it was 5 kg
Before the pandemic, I purchased an Aeroflot flight ticket through Turna.com. Now, I can’t get my refund. The company ga...ve me a coupon, but it expired without any payment being made. Aeroflot says the refund will come through Turna.com, but I can’t reach anyone there. This lack of communication is e
Hello, on my recent Aeroflot flight from Russia to Istanbul, I saved the in-flight chocolate for my son. To our shock, h...e found a diamond-shaped bead inside the chocolate, which he choked on and expelled only by vomiting. This is deeply concerning and unacceptable for a reputable airline. I expect
We arrived at Vnukovo Airport 2 hours in advance for our VKO 11.55 departure flight. Right after check-in and baggage dr...op-off, we went through passport control without any delay. We decided to go to the plane gate and wait. There was a problem in the group in front of us. They did not agree with ea
We arrived at Vnukovo Airport two hours early for our 11:55 AM Aeroflot flight (VKO). We completed check-in, baggage dro...p-off, and passport control without any delays. We headed to the gate to wait, but a problem arose with the group ahead of us, causing a delay of about 10-15 minutes while they dea
I flew from Moscow to Adana on June 22, 2024, and discovered that my suitcase was broken and scratched in several places.... I called over an airport staff member, who took pictures of the damage with their phone and collected my contact details, promising to inform Aeroflot that same day. However, be
The tickets I bought from Aeroflot before the pandemic were converted into e-vouchers and a cash refund was approved a f...ew months ago. Despite the company's central approval, the Istanbul accounting unit does not pay fees. Completely arbitrary. Even though I received approval from Aeroflot headquart
