Before the pandemic, I purchased an Aeroflot flight ticket through Turna.com. Now, I can’t get my refund. The company gave me a coupon, but it expired without any payment being made. Aeroflot says the refund will come through Turna.com, but I can’t reach anyone there. This lack of communication is extremely frustrating and unacceptable. I’m planning to file a complaint with Consumer Rights if my refund isn’t processed immediately. Turna.com must take responsibility and pay me back without further delay. I expect prompt resolution to this issue and clear communication, or I will escalate the matter legally.
I purchased a round-trip ticket from Minsk to Istanbul through Turna.com. When I attempted to cancel the return ticket, I was informed that it could not be refunded because it was a charter flight. However, when I contacted the airline, they stated that any refund should be processed by the ticket s...
I booked a flight from Antalya to France on March 31, 2025, through Turna.com. However, Transavia France canceled the flight, and when I contacted the airline, they directed me to Turna.com for a refund. Unfortunately, Turna refuses to process my refund despite the fact that the flight is no longer ...
On 23.08.2025, I requested a refund of ₺8,757.34 through Trip.com after my Aeroflot flight was canceled. I expected the refund to be credited back to my bank credit card, which I used for the original payment. Both my Trip.com account and the confirmation email stated: “Your refund has been complete...
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