I flew from Moscow to Adana on June 22, 2024, and discovered that my suitcase was broken and scratched in several places. I called over an airport staff member, who took pictures of the damage with their phone and collected my contact details, promising to inform Aeroflot that same day.
However, because no report was submitted within 7 days, Aeroflot is now refusing to compensate me for the damaged suitcase. How could such a mistake happen, and why is no one taking responsibility? I’ve been left without any support, and I’m not sure who to turn to for help.
On my flight from Van to Izmir on June 1, 2024, the airline rendered my suitcase unusable. I couldn't take it because the suitcase wheel was broken, and it weighed approximately 24 kg. No report was made at the airport. I took photos and made a complaint on the same day. Later, they requested the ph...
On June 17, 2024, during my return flight with Pegasus at 16:50, my suitcase was damaged. I reported the issue immediately to the authorities at the airport before leaving. I was asked whether I wanted a replacement or compensation, and I chose compensation. A form was filled out, and photos of the ...
On May 4, 2023, my mother's suitcase was lost during the Istanbul-Adana flight. She handed over the suitcase in Istanbul, but it did not arrive in Adana. Despite having a luggage tag, I can't understand how a reputable company like Turkish Airlines could lose a suitcase. When we repeatedly contacted...
On June 12, 2024, I took a flight from Trabzon Airport to Antalya Airport. The wheel on my suitcase was completely broken when it arrived, even though I had handed it over in perfect condition. I visited the lost and damaged baggage department, where they documented my situation. Even after I explai...
After my flight TK1079 from Istanbul to Belgrade on March 12, 2024, my suitcase was delivered broken. I couldn't find any representative at the Turkish Airlines office at Nikola Tesla Airport. I was unaware that a report needed to be filed at the lost and found office after the flight. I submitted a...
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