On 15.04.2026 at 10:24 and 10:38, I learned that two online purchases had been made via Zara with my VakıfBank Worldcard, without my knowledge or consent. My card’s last 4 digits are 8024, and there are unauthorized transactions totaling approximately ₺14,258 consisting of one transaction of ₺10,509 and another of ₺3,749. During the time these purchases were made, my physical card was with me. When I contacted Zara, I was informed that “the necessary measures have been taken, and since the order has been delivered to the recipient, we cannot process a refund.” However, I did not make these transactions, I did not approve them in any way, and I do not accept responsibility for these charges. I find it unacceptable, both in terms of security and customer satisfaction, that my grievance is not resolved merely on the grounds that the order has been delivered to the recipient. On 15.04.2026 at 17:51, I contacted VakıfBank regarding these unauthorized transactions. I was told to go to the nearest branch early the next day and submit a written objection. I went to the branch and submitted my written petition and provided all requested documents and information. I was then informed that the matter is under investigation. Despite this, the total amount of ₺14,258 still appears as a charge on my card. I request that the unauthorized transactions made via Zara with my VakıfBank Worldcard be urgently investigated, that I be cleared of any responsibility for these transactions that I did not perform or approve, and that the total amount of ₺14,258 be refunded to my account, and that all necessary measures be taken to prevent similar security breaches in the future.
On July 29, 2025, at 00:35, Zara processed a ₺4819 transaction on my İş Bankası credit card without my knowledge or consent. I did not place any order, authorize any payment, or interact with Zara at that time. This unauthorized charge has caused me serious distress. Upon noticing the charge, I imm...
On April 25, 2025, a purchase totaling ₺2,617 was made at Zara — but I was not the one who made this transaction. Shockingly, the amount was withdrawn...
Today, about an hour ago, a transaction for $817 was made on my Zara.com account using my VakıfBank card — without my knowledge or consent. I received no approval request or decline notice; I only discovered it by chance when I checked my bank account. I immediately contacted the bank and had my ca...
On 27 November, I placed an order on Zara’s online store with order number 54473862298. For this purchase, my card was charged twice in the amount of ₺14,469, even though I only made a single order. This is not the first time I have encountered this kind of problem with Zara. Despite this, the perso...
On October 28 at 23:33, ₺6,560 was withdrawn from my Ziraat Bank account by Moka United/Zara without my knowledge or authorization. I did not make any purchase, subscription, or give any consent related to this transaction, nor was it possible for me to perform any transaction at that time. I have n...
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