On March 30, 2026, a package containing my Zara dresses was delivered to my address by Kargoex at 11:00 p.m. When I received the package, I noticed that all the bags were wet and the dresses had a strong musty smell. Since the package was delivered in this condition, my items were damaged.
After experiencing this issue, I tried contacting Kargoex through both their WhatsApp line and phone support, but I have not received any response. Additionally, although another shipment addressed to me appears in the system, it has still not been delivered.
I request that the damage caused by the wet and musty delivery be compensated and that my future shipments are not handled or delivered in such a careless and damaged condition. I also ask that my other undelivered package be delivered promptly and without any issues.
On January 3, 2026, I placed an order through the Zara app totaling $152. Although I was informed that my order would be shipped via Cargox and that the estimated delivery date would be January 13–14, no products have been delivered to me. In the app, the shipment status shows “picked up by courier,...
On June 15, 2025, I placed an online order from the Zara website for 4 items, paid by credit card. On June 17, 2025, I received a message stating the order was delivered by Kargoist, but I never received the package. No delivery confirmation code was provided. I contacted Kargoist, who admitted they...
I placed an order with Zara, expecting it to arrive on the promised date, but it still hasn’t been delivered. It’s been four days since the package was supposedly out for delivery with Kargoist, and there’s no update. When I contacted the courier company, they spoke to me in a disrespectful and unpr...
On April 12, 2024, I placed an order through the Zara online app. Despite the delivery date of April 16, 2024, my package is yet to arrive as of April 26, 2024. The organization uses "Next-Day Delivery" courier service. I've never been able to contact the courier business on the status of my shipmen...
The order I placed with Zara, number 54174570524, is marked as delivered by the courier company Kargoist, even though I never received it. I had provided my workplace address for delivery, and on May 10, 2025, there were company security personnel on-site working in 24/7 shifts. Despite this, the pa...
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