On November 28th, I placed an order for a total of 9 items during the discount campaign on their mobile app. A few days later, I received a box containing 4 items. When I checked the tracking panel, it still showed the remaining 5 items as "in transit," so I waited for their delivery until today. However, when I rechecked the tracking panel this morning, I saw that at 01:01 AM, the status had been changed to "returned." Now I’m trying to reach Zara’s customer service, but the only way I can communicate with them is through their website’s help panel—a frustrating and ineffective system. They told me that the 5 items were marked as returned because the courier company was unable to deliver them to me, and that these items are now out of stock. After lengthy discussions with the courier company, it became clear that Zara never even dispatched the package containing the remaining 5 items. There’s no record of such a package in the courier company’s system. This proves that Zara falsely showed the items as "in transit" in their tracking panel, only to later mark them as "returned" and blame the courier company, which is a blatant lie. Due to Zara’s lack of planning and inability to supply the items, I am now left without the products I ordered. As a consumer, who should I hold accountable and file a complaint against for this inconvenience? In my opinion, it is undoubtedly Zara, part of the Inditex group, and I doubt I’m the only person to experience such an issue, as their strategy seems quite calculated. This raises the question: how many people like me have they inconvenienced while using our money for days in the process?
On 04/07/2024, I placed an order for 5 items from an Inditex-owned Zara store. I delivered one of the products to Aras Cargo and will return it later. According to the information sent by the cargo company, my product arrived at Zara's warehouse and was delivered. I contacted them after discovering ...
On November 27, 2025, I placed an order through the Zara mobile app consisting of 13 discounted items, under order number 5399*99. Out of this order, totaling approximately $377, only one item was shipped on November 28, 2025, and delivered on December 1, 2025. The remaining 12 items were canceled w...
I ordered a product from Zara on the day of Black Friday discounts. Payment was received and I received confirmation that "your order has been received". I knew, like everyone else, that my shipment would arrive late due to Black Friday. Things started when I wondered and asked customer service wher...
I received my Zara order on Monday, November 4, only to find the package left with security in a terrible condition. The courier called to notify me, but by the time I arrived downstairs from my workplace, the package was left behind, completely torn apart. I immediately took photos and reported the...
As a loyal Zara customer, both online and in-store, I am highly unhappy with my recent online purchase. On July 15th, I placed an order, and on July 18th at 11:19 PM, I received a notification stating that the product had been delivered. However, I never received the package and was not asked for th...
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