Zara Order Arrived Damaged with Missing Items – No Help from Customer Service

I received my Zara order on Monday, November 4, only to find the package left with security in a terrible condition. The courier called to notify me, but by the time I arrived downstairs from my workplace, the package was left behind, completely torn apart. I immediately took photos and reported the situation to Zara's WhatsApp support, explaining the damaged package issue. When I finally opened it at home that evening, two of my ordered items were missing. I reached out to customer service right away, and they assured me a case had been opened and would be investigated. It’s been five days since, and despite my daily follow-ups, I've received no response. Zara seems unwilling to take responsibility, even suggesting the absence of a formal report was a way to evade the issue, though they continue to delay with vague reassurances. I plan to file complaints with CIMER and the Consumer Arbitration Board. Zara’s lack of accountability and customer support has been a complete disappointment.