On 30 January 2025, I purchased a maintenance contract for my boiler, a Viessmann Vitodens 050-W BPJD 24kW TR installed ...in my apartment in İzmir Bayraklı (serial number 7745660108890108). This contract was introduced to me over the phone as a “warranty extension”, and I paid ₺23,000 for it. Accordin
I purchased a Viessmann air conditioner that was advertised with free insta...llation, but I was shocked to learn that the company demanded ₺1000 as a tr
I bought a new Viessman brand air conditioner and it only cools at 18 degrees—it does not cool at any of the other level...s. It is probably faulty when it left the factory, which makes me question their quality control process. Customer service does not care at all about this product. Although I have
Magnificent Viessmann! I’ve always preferred German products and had great trust in the Germans. I admired their work et...hic and way of life. We bought a Viessmann heat pump. We used it for 2 months last year and only until February 20 this year. Today is April 11, and our heat pump still hasn’t been
On 12.02.2025, our Viessmann boiler with serial number 7514912401447100 displayed an F5 fault, so we called the service ...center at 444 9092. They informed us that a service request had been created and that we would receive a call. On 13.02.2025, I contacted Çakmak Technical Services at 0212 660 07 7
"My complaint has been resolved, thank you."
I bought two Viessmann air conditioners for my new home, and I regret it deeply. I waited 2.5 months for the authorized ...service to come and install the air conditioners. When they finally sent three people, it was clear from the start that they were inexperienced. They installed the air conditioners
My Viessmann combi boiler's expansion tank malfunctioned for the second time, prompting the company to recommend a repla...cement. Due to the significant costs involved, I decided to seek a second opinion from another technician before proceeding with the repair. Upon inspection, the technician discove
I have Vitodens 200 boiler. The copper pipe connecting boiler to pump cracked. Authorized technical service and Turkish ...headquarter informed me that this copper pipe is no longer in production, it is 10 years old product and reccomended to buy a new boiler. The copper pipe was welded temporarily but
For the past few years my Viessmann air conditioner, just not giving me what it's supposed to...there were holdups in ge...tting the air conditioner's gas tank refilled because of the pandemic. When I originally contacted their service, they said they'd be right over as soon as the gas supply problem w