Esra

Verified

Member since December 2013

Complaints

Zara App Cancels Paid Orders but Keeps $742 Payment

January 11 2:34 PM75

On December 26, 2025, I placed an order through the Zara mobile app for approximately $742 (23,000 Turkish lira converte...d to USD and rounded). After the payment was charged to my credit card, the order was canceled without any reasonable explanation. After that, in order to purchase the same items ...

Supported Complaints

Zara Doesn't Refund Unshipped or Cancelled Items

Tc Mina

Zara

November 1, 2023 12:59 PM180

My order, numbered 52869203403 on June 15, 2023, via Zara's application, was canceled by Zara the following day due to u...navailability. They assured me a refund within 14 business days. As I bought the product in 3 installments, the first was already paid by the refund due date. Subsequently, I made ...