I made purchase number 53321680055 from Zara on June 26, 2024, with an estimated delivery on July 2, 2024. Despite this, Zara failed to deliver my order. On July 8, 2024, I happened to see my package at the office reception and took it to check. The items were intact. In the following days, I checked the app to see when the courier dropped it off, only to find a message stating "order canceled." I immediately contacted Zara about this issue. Even though I took the responsibility to inform them despite receiving the items, the representatives at Zara showed no gratitude or concern. Their only focus was on refunding the amount. When I asked which account the refund would be made to, they couldn't provide an answer. Additionally, Zara failed to provide any document confirming the cancellation and demanded immediate payment of ₺3500, originally made in installments on my credit card. I am disappointed with Zara's insensitive handling of this situation. There's been no clarity on how much I will be refunded, no gratitude shown, and Zara's customer service is zero. Can someone please assist me politely?
I placed order number 54345024744 on September 23, 2025, through the Zara online store. Although my order is listed as delivered, I haven't received the items. The shipment is listed as being shipped by Birgündekargo, but I can't find any information about the package's location. I've repeatedly con...
I placed an order from Zara online, with a delivery date promised for November 13, 2024. The product was handed over to the courier and marked as "out for delivery," but it has neither been delivered nor have I received any updates. Attempts to contact the courier company, Birgündekargo, have been f...
I placed an order from Zara (tracking number 23578063581900100099) on 05/10/2024, with an expected delivery date of 08/10/2024. On 07/10/2024, my order went out for delivery but wasn’t delivered because the “institution was closed,” even though no attempt to contact me was made. On 08/10/2024, the s...
I placed an order with Zara on November 29, 2024, paying in full at the time of purchase. Despite the delivery date passing, my items have not been delivered. Instead of resolving the issue, Zara keeps updating the delivery date without providing clear explanations. Customer service has been unhelpf...
I placed an order on Zara's online store (Order No: 5399***2106) and paid extra to have the delivery date moved to December 18, 2024. When my order wasn’t delivered on the specified date, I contacted the courier company, Birgündekargo (Tracking No: 235831907027). They informed me that no deliveries ...
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