Yemeksepeti Refuses To Give Me Refund After Waiting 2 Hours For Order

Today at around 15:52 I placed an order from Popeyes via the Yemeksepeti application. The total amount of the order was approximately ₺853. Although the application showed that my order was on the way, the food never arrived. I waited about 1 hour and 20 minutes and then contacted Yemeksepeti customer support to get information and either receive my order or a refund. Despite this, I was not provided with any real help, my order was not delivered, and I could not receive any refund for the amount I paid. I request that the fee for this undelivered order be refunded to me as soon as possible and that an explanation be given as to why the order was not delivered and why customer support did not resolve the situation.