Yemeksepeti Order Not Delivered Within 45 Minutes

On 02.10.2026 I placed an order from CarrefourSA via Yemeksepeti at 15:20, and in the application it was clearly stated that the order would be delivered within 45 minutes, no later than 16:10. Despite this, my order had still not been delivered by 17:00, and at the time of writing this complaint it still has not been delivered. During this time, the pizza I ordered from another restaurant arrived on time, but because the drinks from CarrefourSA did not come, I had to eat my meal with water, and my pizza got cold while I was waiting. In the application it was stated that the order could not be delivered because an “appropriate courier” could not be found, and as time passed the status remained as “being prepared” and it kept saying that there was no suitable courier. If there is no suitable courier, especially in a central district like İzmir Bornova, I do not understand why the order button is active and why a maximum delivery time of 45 minutes is shown. I trusted Yemeksepeti and placed this order believing it would arrive within the promised time, but due to this delay and the non-delivery of my drinks, I experienced clear victimization. I request a full refund for the CarrefourSA order and, in addition, compensation for the delay and the inconvenience I experienced.