Waiting Over 2 Months For Yemek Sepeti Refunds

I have been facing a serious problem with many refund requests on Yemeksepeti that have still not been paid, despite clear confirmation from customer service that they would be processed. Over the last about two months, and then again around one and a half months ago, I had multiple orders for which refunds were approved by Yemeksepeti. The total amount of these refunds is approximately ₺700–800. In the in‑app support chat customer representatives explicitly informed me that my refunds, including amounts such as ₺58 TL and ₺600 were processed and would be returned to me. However, although long time has passed, none of these amounts have actually reached my account. I trusted the information given by Yemeksepeti and have been waiting with patience but after I saw that no refund has been made despite written confirmations is very disappointing and removed my trust in the platform. I request that all my pending refunds, coming to more than ₺900- 1.100 be immediately and fully paid to the correct account, and that I be informed clearly about when and how these payments have been made.