Yemeksepeti Order Cancelled by Courier
Today at around 16:00 I placed an order from Hot Döner via Yemeksepeti, with the order number #kgcr-2639-qy38 and a total amount of ₺936,00. Later on I saw that my order was cancelled. When I contacted the restaurant, they told me that the courier did not like the address and cancelled the order on their own initiative. On Yemeksepeti I could not reach any real contact person to explain the situation and resolve the issue. In cases where the time limit has passed, we as customers are forced to receive the order and cannot cancel it, yet here the courier can cancel freely and we are left with wasted time and no proper support. I request that my grievance and time loss be compensated and that Yemeksepeti take responsibility in such situations, instead of allowing orders to be arbitrarily cancelled by couriers. This experience has seriously damaged my trust in the platform and I expect a clear, satisfactory solution.
