I placed an order for a kebab wrap through Yemeksepeti from a restaurant called Urfa Balıklı Göl Urfa ve Kebap. I placed the order at 6:41 PM today, and even though it still shows as “to be delivered” in the app, as of 8:20 PM neither the order has arrived nor have I received any update or notification. Despite trying multiple times to cancel the order through the app, the system does not accept my cancellation request. When I called customer support, they told me they could not process the cancellation either, and at one point they even hung up on me.
When I contacted the restaurant directly, they also said they were unable to cancel the order and that they could not assign a courier. The payment has already been charged to my card, and right now I have neither my food nor my money. I am also unable to request a refund through the app. Due to this experience, my trust in Yemeksepeti has been completely shaken. I request that the full amount of this order be refunded to me immediately, along with a clear explanation of what went wrong, and that necessary measures be taken to prevent other customers from facing the same issue.
I would like to share the issue I experienced with an order I placed through Yemeksepeti in Kartal, Istanbul at 12:50 AM. Although the app showed an estimated delivery time of 60 minutes, it is now 2:07 AM as I write this complaint, and my order has still not been delivered. There is no option in t...
I placed an order through the Yemek Sepeti app at 01:33 from the Kastamonu Kuzeykent Komagene restaurant, but my order was never delivered. I haven’t been able to get a refund in any way. I waited for over an hour thinking there might be a delay, but no one showed up or contacted me. The restaurant ...
I ordered food on the Yemeksepeti app at about 11:30 PM and waited until 2:30 AM, but it never showed up. I kept receiving messages about a “technical error,” and even though I waited a long time, the courier didn’t cancel the order either. The restaurant was closed, so I couldn't reach out to anyon...
I placed an order through the Yemeksepeti app. Although the estimated delivery time was about 50 minutes, the expected time kept getting pushed back every 10 minutes. I ordered at 1:00 a.m., expecting it to arrive by 2:00 a.m. at the latest. But when the restaurant’s closing time, 2:00 a.m., arrived...
On the night of January 11, around 11:30 PM, I placed an order through the Yemeksepeti app for delivery to my address in Altıntaş Neighborhood, Antalya Aksu from Köfteci Yusuf, paying about $8 USD by card. The order was accepted by the restaurant in the Yemeksepeti app and then showed as “assigned t...
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