No Customer Support, Wrong Restaurant Number, And Undelivered Order!
On 02.10.2026 at 20:40, I placed a food order through Yemeksepeti from Burger King Antares branch. Despite the promised delivery time being clearly exceeded, my order was never delivered to me, and the order remained in the “Preparing” status on the screen for a very long time without any progress. When I tried to contact the restaurant to check the status of my order, I noticed that the phone number registered in the system was incorrect, so I could not reach the restaurant at all. Afterwards, I entered the Yemeksepeti application to report the issue and find a solution, but it was not possible to reach a live customer representative. The system prevents connecting to any real agent, and I cannot find any responsible person or authorized contact in any way. Providing incorrect restaurant contact information and not allowing access to a real live customer representative when an order is delayed is not an acceptable situation. After receiving the payment, you cannot leave the consumer without any direct contact in this way. I request that my undelivered order be immediately canceled and fully refunded, that an explanation be provided regarding this communication problem, and that I be clearly informed about how I can reach a live customer representative in case of such issues. Otherwise, I will request the closure of my account and state that I will apply to the Consumer Arbitration Committee.
