Yemeksepeti Order Delayed for Over 1 Hour Without Delivery or Support
I placed an order from Krizpi Fried Chicken via the Yemeksepeti application today at around 20:30. The estimated delivery time was shown in the application, but despite this, my order has still not been delivered as of 22:14 and the delivery time has already been postponed at least twice. I cannot reach Yemeksepeti customer service through the application and I am unable to cancel the order from my side. I paid ₺460 for this order by credit card and at the moment I have neither received my food nor any concrete information or support. I request that this order be immediately cancelled due to excessive delay and lack of support, and that the full amount of ₺460 paid by credit card be refunded to me as soon as possible.
I placed my order at 8:30 PM, 1 hour and 35 minutes have passed but the delivery hasn't happened. The delivery time was extended twice, I can't cancel through the app and I can't reach customer service. I need to change my registered email address, but that's not allowed. No action has been taken, my expected apology and refund have not been provided. The brand's approach is poor.
