On October 4, 2025, I purchased three tickets for the Galatasaray–Beşiktaş match through Viagogo (Order No: 624808583, registered email: s******@hotmail.com). I paid a total of ₺75,000 for these tickets. However, only one of the tickets could be used — the other two were not delivered due to a Passolig-related issue.
On the day of the match, I contacted Viagogo customer service several times by phone. They informed me that the issue was caused by Passolig and that there was a problem with the buyer’s account. Since the tickets were not delivered before the match began, I requested the cancellation of the two unused tickets, but the cancellation was never processed, and no refund was issued. Two hours before the match, because no solution was provided, the other two attendees had to purchase new tickets through Passolig on their own.
I request a full refund for the two tickets that could not be used and compensation for the inconvenience I experienced due to this issue.
On 25.08.2025, two tickets for the Gençlerbirliği–Fenerbahçe football match were purchased through Viagogo without my knowledge or consent. A total of ₺70,000 was charged to my İş Bankası credit card. I received no confirmation SMS, email, or approval notification from either my bank or Viagogo rega...
I purchased two tickets for the Galatasaray vs. Beşiktaş match from Viagogo for me and my son. I was told the tickets would be loaded onto the Passolig system, but no tickets were ever delivered. I had no choice but to buy new tickets directly through Passolig at the last minute. Viagogo took my mo...
I bought two tickets from Viagogo for the Galatasaray-Sivasspor match to be played on April 29th and May 3rd. After paying the ticket fee, I was informed that the ticket would be sent to me on the day of the match. There were 3 hours left for the match, no tickets, 2 hours left, none.. The match tim...
On September 16, 2025, I purchased a ticket for the Galatasaray–Bodo Glimt match through Viagogo for €270, paying by credit card. However, since I could no longer attend the game, I decided to resell the ticket through Viagogo, as the platform explicitly allows during the purchase process. Even tho...
I purchased two tickets for the Fenerbahçe-Sivasspor match on November 10, 2024, through Viagogo (order number 5478***41). The day before the match, I received a message saying the tickets were loaded onto my Passolig card. However, on the match day, I was assured the tickets would be uploaded by 3:...
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