On 28.08.2025, I purchased 4 tickets through Viagogo for the B***** concert at Vadi İstanbul. I paid more than ₺14,000 in total, and my transaction number is 622027904. However, the tickets never arrived. When I went to the venue on the day of the event, I was informed at the box office that tickets purchased from Viagogo were not valid.
After this shocking experience, I attempted to contact Viagogo customer service. The only way to reach them was through their automated assistant. I requested a refund, but no help was provided. It was impossible to contact them by phone or any other direct channel. Instead, I was told that I could relist the tickets for resale—but there were no valid tickets to begin with.
This situation has caused me a serious financial and emotional loss. I demand a full refund of the ₺14,000+ I paid and call for action against platforms like Viagogo that deceive customers by selling invalid tickets.
On February 12, 2025, I purchased three tickets for the Fenerbahçe vs. Kasımpaşa match from Viagogo, paying ₺4,500 in total. However, the tickets were never sent to me, and as a result, I couldn’t attend the match. After realizing I wouldn’t receive the tickets, I immediately requested a refund, bu...
I purchased two concert tickets from Viagogo and paid a total of $1450, expecting a legitimate transaction. But when I contacted Passo, the official ticket provider, they told me that the tickets aren’t even valid in my name—and worse, they have no record of my purchase. To make things even more fr...
On September 30, I purchased a ticket from Viagogo for the S*** E***** concert**. Unfortunately, the event was postponed, and ever since then, I haven’t received a refund—even though the concert never took place on the scheduled date. I tried selling the ticket through Viagogo’s platform, but that ...
A ticket purchase was made through Viagogo without my consent for the 999999999 Zorlu Istanbul event. Without my approval or knowledge, and without sending me any confirmation code, €124.14 was charged to my card, and this amount is currently shown as pending. I reported the issue to Viagogo’s onlin...
On November 24, 2025, at around 7:00 p.m., I purchased a concert ticket through Viagogo for the K**** A*** performance at Ankara Congressium. The total amount I paid was $107, and my order number is 629893550. However, despite the time that has passed, I still have not received my tickets in any for...
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