Viagogo completely ruined our week. I bought tickets for a match and waited for them to be uploaded, but they never were. When I contacted customer service, they told me they would upload the tickets on match day. Trusting them, we traveled 500 kilometers to the stadium—only to be left waiting outside with nothing. The tickets never showed up. No explanation, no help, and worst of all, no refund. We spent time, energy, and money, and got absolutely nothing in return. We were left stranded and humiliated. This was beyond frustrating—it was unacceptable. Viagogo must take full responsibility for this and immediately refund the ₺ we lost. No one should be treated this way by a ticket company.
I purchased tickets through Viagogo, but they were never delivered, leaving us unable to enter the match we had planned to attend. To make matters worse, Viagogo, not being Turkey-based, provides no accessible support through phone or email. Our money is wasted, and we are left without any means to ...
I purchased a ticket for the Fenerbahçe vs Rangers match through Viagogo and traveled from Ankara to Istanbul specifically for this event. Despite repeatedly reaching out to customer support about my missing ticket, they assured me that it would be uploaded to my account three hours before the match...
I purchased a ticket for the Beşiktaş vs. Galatasaray match through Viagogo, expecting a smooth experience. Instead, it turned into a nightmare. The day before the match, and all the way until just one hour before kickoff, I was in constant contact with their English live support chat, trying to acc...
I bought tickets from Viagogo for the Fenerbahçe–Samsunspor match, but the tickets never appeared in the system. I traveled from out of town specifically for this game and waited until the very last hour, hoping they would be delivered. They never were. I was left with no choice but to buy new tick...
Yesterday, I bought two tickets from Viagogo for the Fenerbahçe–Galatasaray match, but I wasn’t able to enter the stadium with them. Despite being promised multiple times that there would be no issues, I was left outside the venue, completely let down and humiliated. I have all the chat transcripts...
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