On 22.08.2025, I purchased two tickets through Viagogo for the Coldplay concert at Wembley Stadium in England, paying a total of $904.60. At the time of purchase, the site clearly stated that tickets would be delivered no later than the day of the concert and that a refund was guaranteed if they were not. Despite this promise, the tickets were never delivered.
In the days leading up to the concert, I sent nearly 10 emails and called Viagogo’s customer service multiple times. Each time, I only received generic replies such as “the matter is being reviewed, and you will be contacted,” but no proper response or resolution was ever provided. Ultimately, I traveled all the way to England for this concert but was left without tickets, suffering both financial loss and severe emotional disappointment.
Viagogo’s claims that “our customers are protected, and your money will be refunded if you don’t receive your tickets” are completely false. I trusted these assurances, yet I was misled and left stranded. I demand the immediate refund of the $904.60 I paid and a thorough explanation for this unacceptable negligence.
On August 9, I purchased a ticket through Viagogo for Blackpink’s concert in Barcelona, paying ₺10,000. However, even just one hour before the concert started, my ticket had still not been delivered. While waiting in front of the venue with great excitement and preparation, I was unable to enter bec...
On July 15, 2025, I bought a digital ticket from Viagogo for the Imagine Dragons concert (Order No: 54 9****49**), paying 3,128 DKK (₺20,250.66). Everything seemed fine until the day of the concert — but the QR code for my ticket never arrived, meaning I couldn’t get into the venue at all. I tried ...
Two months ago, I purchased tickets from Viagogo for the Billie Eilish concert in Cologne. My cousin and I were beyond excited, and we made travel plans specifically for this event. But when we arrived at the venue, we were left standing outside—Viagogo never delivered the tickets. Up until the ver...
On February 12, 2025, I purchased three tickets for the Fenerbahçe vs. Kasımpaşa match from Viagogo, paying ₺4,500 in total. However, the tickets were never sent to me, and as a result, I couldn’t attend the match. After realizing I wouldn’t receive the tickets, I immediately requested a refund, bu...
On 08-11-2024, I purchased two tickets through Viagogo under reference number 5481***14 for a concert scheduled at 9:00 PM. However, the tickets were only delivered at 10:02 PM, over an hour after the concert began. As a result, we missed the entire event. I contacted customer support to file a com...
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