Hello, I created an account to use the Miles&Smiles program. I purchased two plane tickets for flight TK 1885 on July 28th (Confirmation Number: UXUXUR). However, I am unable to use the Miles&Smiles program and receiving errors as attached. When I try to create a new account, I get an error saying there is already an account with this information. When I requested the 500 Miles&Smiles points I am entitled to, I encountered an error stating that the account cannot be found. In short, due to a system error, I have been deprived of the 500 points that should have been credited to my account. Dear Turkish Airlines representative, is there a chance you can add these 500 points to my account to rectify this deprivation?
I have been a Turkish Airlines Miles&Smiles customer for years. I earn miles both by using affiliated credit cards and by flying, and I use these miles to book flights. Yesterday, I logged into my account to check my miles for an award ticket, and I had between 19,000 and 21,000 miles. Today, when I...
I became a Turkish Airlines Miles&Smiles member, but despite my phone number being correct, I keep receiving an error when trying to log in. It’s been nearly 2 months, and I still can’t access my account. I’ve sent multiple emails to resolve this, but haven’t received any helpful response. I kindly...
Dear Sir/Madam, On April 8, 2023, I processed the missing miles from my past flights through the Turkish Airlines app. I have been waiting for months for these miles to be credited, but they still haven't been added. Last week, I called customer service. They informed me that since more than a ye...
Thai Airways is a partner airline of the Miles & Smiles program, and miles are earned on all Y class tickets. This information is also confirmed on the official Turkish Airlines website. Despite entering my membership number, the miles I earned for my Hong Kong - Bangkok and Bangkok - Hong Kong fli...
I recently noticed that Turkish Airlines has been unfairly and intentionally deducting status miles from my Miles & Smiles account. I have been keeping track of my miles periodically, and I found that 2,400 status miles were deducted from my account during July and August. I understand that some mi...
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