I have been a Turkish Airlines Miles&Smiles customer for years. I earn miles both by using affiliated credit cards and by flying, and I use these miles to book flights. Yesterday, I logged into my account to check my miles for an award ticket, and I had between 19,000 and 21,000 miles. Today, when I logged in again to check my miles, I saw that I only had 10,267 miles. I called Turkish Airlines customer relations to report the issue. A case was created with the number TK-11001167, and I received an email response. It stated, 'Upon reviewing your feedback, we would like to inform you that no transactions were detected within the specified date range in your membership.' First of all, I did not contact them with a suspicion of a transaction. No transactions are visible in my account. I reached out because of the miles that were in my account and are now missing. Additionally, I was advised to contact my bank. However, I have already confirmed that the miles earned from my banks have been credited to my account, but I cannot see them now. I still contacted my banks and received confirmation that the miles were transferred. The fact that I could see the miles in my account until yesterday evening supports their response. In the screenshot I attached, it appears that I had no earnings between February and June, but I made purchases with both of my affiliated credit cards and earned miles. Since I need to book a ticket, I request that my issue be resolved as soon as possible.
I recently noticed that Turkish Airlines has been unfairly and intentionally deducting status miles from my Miles & Smiles account. I have been keeping track of my miles periodically, and I found that 2,400 status miles were deducted from my account during July and August. I understand that some mi...
Dear Sir/Madam, On April 8, 2023, I processed the missing miles from my past flights through the Turkish Airlines app. I have been waiting for months for these miles to be credited, but they still haven't been added. Last week, I called customer service. They informed me that since more than a ye...
I am shocked by how Turkish Airlines has handled the theft of my Miles & Smiles points. On December 21, I received an SMS at 9:58 PM with a code for redeeming miles. However, emails from Turkish Airlines showing two separate mileage transactions (3,077 miles each) arrived at 9:00 PM—nearly an hour b...
Thai Airways is a partner airline of the Miles & Smiles program, and miles are earned on all Y class tickets. This information is also confirmed on the official Turkish Airlines website. Despite entering my membership number, the miles I earned for my Hong Kong - Bangkok and Bangkok - Hong Kong fli...
After my Dubai flight with Turkish Airlines on November 24 at 09:30 (Ticket No: 235 2145 4338 66/2), I noticed that my Miles&Smiles membership was canceled. I immediately approached the Turkish Airlines office at the airport for membership inquiries. The staff there asked me to create feedback on th...
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