Missing Flight Miles of Miles&Smiles in Turkish Airlines

Dear Sir/Madam,

On April 8, 2023, I processed the missing miles from my past flights through the Turkish Airlines app. I have been waiting for months for these miles to be credited, but they still haven't been added. Last week, I called customer service. They informed me that since more than a year had passed since the flight date, they couldn't process the missing miles, and I needed to submit a 'feedback form.' I created a feedback form on the Turkish Airlines website, requesting the missing miles for the two flight tickets listed below to be credited to my Miles&Smiles account.

The emails I received in response to my feedback request did not provide any solution. The first email stated that they couldn't process the missing miles because more than a year had passed. I already know this. I am not asking for my past flights to be processed now. I am asking why the missing miles I processed before the one-year period ended have not yet been credited to my account. However, they respond without fully understanding what I am asking and fail to provide a solution.

Ticketing Details: Lufthansa
Star Alliance Members

Outbound Ticket:
Date: October 16, 2022 Time: 13:40
Flight Route: Germany (Munich) - Dominican Republic (Punta Cana)
Flight Number: LH4384
Ticket Number: 2206712877097
Flight Class: V
Seat Number: 16G

Return Ticket:
Date: October 21, 2022 Time: 18:35
Flight Route: Dominican Republic (Punta Cana) - Germany (Frankfurt)
Flight Number: LH4349
Ticket Number: 2206712877097
Flight Class: V
Seat Number: 17G

Best regards,