I recently noticed that Turkish Airlines has been unfairly and intentionally deducting status miles from my Miles & Smiles account. I have been keeping track of my miles periodically, and I found that 2,400 status miles were deducted from my account during July and August.
I understand that some miles may expire periodically. However, when I checked the system, it stated, "You have no miles expiring this year." According to Turkish Airlines' own system, my miles should not have been removed, yet they have been disappearing on their own. When I contacted customer service, they dismissed my concern with an automatic response saying there were no issues with my miles. Despite filling out multiple feedback forms, I have not been able to resolve this issue.
I am requesting the reinstatement of the status miles that were unjustly and intentionally deducted by Turkish Airlines.
I have been a Turkish Airlines Miles&Smiles customer for years. I earn miles both by using affiliated credit cards and by flying, and I use these miles to book flights. Yesterday, I logged into my account to check my miles for an award ticket, and I had between 19,000 and 21,000 miles. Today, when I...
I realized that Turkish Airlines' Miles & Smiles program is completely unreliable. I wanted to compare the current status of my miles by noting them periodically. On May 14, the required miles to upgrade from Classic to Classic Plus membership was 7,970. My ratio in Classic membership was 68%. Today...
I've encountered an issue with Turkish Airlines where my status miles are being reduced without any explanation or notification. This isn't the first time it's happened - I experienced a similar problem about two years ago, but I couldn't prove it then. As you can see in the attached photo, my stat...
I am shocked by how Turkish Airlines has handled the theft of my Miles & Smiles points. On December 21, I received an SMS at 9:58 PM with a code for redeeming miles. However, emails from Turkish Airlines showing two separate mileage transactions (3,077 miles each) arrived at 9:00 PM—nearly an hour b...
Dear Sir/Madam, On April 8, 2023, I processed the missing miles from my past flights through the Turkish Airlines app. I have been waiting for months for these miles to be credited, but they still haven't been added. Last week, I called customer service. They informed me that since more than a ye...
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