Unable to Log into Turkish Airlines Miles&Smiles Account for 2 Months

I became a Turkish Airlines Miles&Smiles member, but despite my phone number being correct, I keep receiving an error when trying to log in. It’s been nearly 2 months, and I still can’t access my account. I’ve sent multiple emails to resolve this, but haven’t received any helpful response.

I kindly request that Turkish Airlines fix this login issue and ensure the system works properly for members like myself. It’s frustrating to encounter such problems and not be able to use the benefits of my membership. I hope this matter will be handled with the urgency and care it deserves.