1
Hande is completely dissatisfied with the result

Turkish Airlines Ticket Issue and Lack of Support

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November 09, 2023 1:16 pm
1

On 04/11/2023, we had a scheduled flight with Turkish Airlines from Ankara to Dubai at 23:55 on Saturday. However, without our consent or request, Turkish Airlines unilaterally canceled our flight without informing us. We only found out by chance. We had hotel reservations and preparations for this trip. We were inconvenienced, and customer service said they would respond within two business days, but six days have passed without any update or information. Despite calling every day, they do not assist us or provide any information. The lack of attention from customer service has been very frustrating. Even intercity bus companies are more reliable than this.

Hande
Hande
February 20, 2024 5:18 pm

Friends, the date is currently 20.02.2024, and I have won the right to compensation by filing a complaint with the necessary authorities. They still haven't paid my ticket amount and compensation. When I call, they say they will pay. I live in Aksaray, and I went to the Ankara Esenboğa sales office for this, but I couldn't get it.

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"Here is the translation of the provided text from Turkish to English: I am receiving an email from Turkish Airlines stating, "I cannot get a refund because my refund period has expired, but I could have received a refund within 2 years from the ticket date." Why don't they mention that I visited the Taxim sales office of Turkish Airlines multiple times but did not receive a refund? The received email states, "We cannot process refunds for tickets older than 2 years. In your previous feedback responses, you were instructed to visit one of our sales offices because agency tickets cannot be refunded by our call center." But I have visited the Turkey sales office many times. I spoke with the representative there, gave my email address and phone number, but they did not contact me. The refund amount is (RS. 13,602 or 4,413.01 TL). I just want my money back. I only want my refund, nothing else. I am attaching the last email I received from Turkish Airlines here."
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