On 29/12/2023, I booked a flight with Turkish Airlines. I entered the date as 29/12/2023 and chose the last flight at 00:15. However, I later discovered that my flight was actually scheduled for the previous night. As you can imagine, arranging transportation with the airline was difficult and there were no alternative travel options after the cancellation. We were left stranded. Our holiday plans were completely ruined. The accommodations, transportation, and services we arranged at our destination were all wasted, both financially and emotionally. We were in shock. The airline did not show any concern for our situation. We experienced the highest level of inconvenience. Firstly, if the ticket was for the previous day, why wasn't this clearly indicated during the booking process as the night of the 28th to the 29th? Why didn't I receive a message or reminder about my flight, as other airlines do? Seeing other people experiencing the same issue and no action being taken to resolve it is very disappointing. I urgently request that this issue be addressed directly, and I would like to see Turkish Airlines, a long-standing airline, value customer satisfaction. We will be monitoring the situation closely.
On 04/11/2023, we had a scheduled flight with Turkish Airlines from Ankara to Dubai at 23:55 on Saturday. However, without our consent or request, Turkish Airlines unilaterally canceled our flight without informing us. We only found out by chance. We had hotel reservations and preparations for this ...
As a loyal customer of Turkish Airlines, known as a world leader, I encountered an issue with my flight ticket. I originally booked a flight from Şırnak to Istanbul for 20.12.2023 at 15:20 but later changed it to 21.12.2023 at 10:40 to fit my schedule. However, on 19.12.2023, when I checked my ticke...
I bought a ticket from Turkish Airlines for a return trip from Kars to Istanbul on December 19, 2023, for 2 people. All hotel expenses for the days we would spend in Kars were already paid. On December 8, I received an email stating that the flight was postponed by exactly 1 day. Email: Due to oper...
Turkish Airlines informed me of an operational change for flight TK2677 on 11.12.2023, originally scheduled from Mardin at 17:50 to Istanbul at 20:05. This notification was given the day before my outbound flight on 09.12.2023, stating that the return flight had been rescheduled to 10:15/12:30 on th...
I received information that my flight TK2603 from Diyarbakir to Istanbul on April 16, 2024, was canceled due to operational reasons. I was offered to use the ticket on a different day, but since my flight was scheduled right after the holiday, I could only find a ticket for four days after my origin...
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