Turkish Airlines Seating Issue with 5-Year-Old Child

Berna
Turkish Airlines
July 10, 2024 9:51 PM19

Three days before our Antalya-Istanbul flight on Saturday, July 13, 2024, we received an SMS from Turkish Airlines informing us that the seat we booked with miles for our 5-year-old son had been reassigned away from us. We spent an hour trying to reach the call center. Should a 5-year-old child fly separately from their parents? What kind of company are you? Did you think an SMS absolves you of all responsibility? You are penalizing those who book with miles. Your mileage program is misleading. How can you change the seat of a 5-year-old without considering their age? And then, don't try to mimic Flypgs by saying 'dear children' in your departure announcements. No family should fly with you. Do I have to fight for this? I've never seen such rudeness.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

I have a toddler, and we're planning a short domestic flight. How can my child travel with me, on my lap during a Turkish Airlines flight?

21 Complaint

I'm planning a family vacation, and our newborn baby is only a few weeks old. How can I travel with a newborn on a Turkish Airlines flight?

16 Complaint

Similar Complaints

1

Turkish Airlines Flight Seat Change Without Notice

Reyhan
Turkish Airlines
July 22, 2024 3:57 PM129

We had a flight with Turkish Airlines from Istanbul to Kayseri on July 22, 2024, flight number TK2010, scheduled to depa...

Turkish Airlines Flight Delay and Missed Connection Issue

Sevim
Turkish Airlines
September 5, 2023 11:34 PM12

Flight Delay and Missed Connection Experience On September 2, 2023, I traveled from Rome to Ankara via Turkish Airlines ...