Three days before our Antalya-Istanbul flight on Saturday, July 13, 2024, we received an SMS from Turkish Airlines informing us that the seat we booked with miles for our 5-year-old son had been reassigned away from us. We spent an hour trying to reach the call center. Should a 5-year-old child fly separately from their parents? What kind of company are you? Did you think an SMS absolves you of all responsibility? You are penalizing those who book with miles. Your mileage program is misleading. How can you change the seat of a 5-year-old without considering their age? And then, don't try to mimic Flypgs by saying 'dear children' in your departure announcements. No family should fly with you. Do I have to fight for this? I've never seen such rudeness.
We had a flight with Turkish Airlines from Istanbul to Kayseri on July 22, 2024, flight number TK2010, scheduled to depart at 6:35. We checked in 24 hours in advance and were assigned seats 10a and 10b for me and my spouse. However, upon arriving at the airport, we were informed that our seat number...
On May 22, 2024, I purchased a flight from Istanbul to Paris via Turkish Airlines. I used my Miles & Smiles card to buy the ticket, and all my information is recorded. Later, I wanted to add my 4.5-year-old son to the ticket. However, the system did not allow me to purchase the ticket because my son...
Flight Delay and Missed Connection Experience On September 2, 2023, I traveled from Rome to Ankara via Turkish Airlines for a business trip. However, due to a delay in departure from Rome and extended taxiing time at Istanbul Airport, I missed my connecting flight to Ankara. When I approached the tr...
On September 2, 2023, we booked a round-trip flight on TK346 from Istanbul to Bishkek for our 5-month-old baby, 5-year-old son, and my wife. We specifically chose seats with extra legroom to accommodate a stroller. A week before the flight, we received an email stating that our outbound seats were c...
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