We had a flight with Turkish Airlines from Istanbul to Kayseri on July 22, 2024, flight number TK2010, scheduled to depart at 6:35. We checked in 24 hours in advance and were assigned seats 10a and 10b for me and my spouse. However, upon arriving at the airport, we were informed that our seat numbers had been changed to 11d and 11e. The reason given was that our seats were allocated to a family with a child. Shouldn't we have been informed about this change? The so-called child in the family was 15 years old. The website states that no changes can be made after the boarding pass is issued. We can't make changes, but Turkish Airlines changes seats as they please. The cabin crew and ground staff told us in an unprofessional manner to complain to customer service. They did not assist us. A company like Turkish Airlines, which serves globally, making such unauthorized seat changes has caused us inconvenience. We urgently request that this issue be addressed.
On March 20, 2024, I purchased tickets for my wife and child for the April 14, 2024, 19:35 Istanbul to Diyarbakır flight with reservation number 2352221877851 from the THY website. I paid an extra ₺150 for seat selection during booking, selecting seats 8A for my child and 8B for my wife. Today, when...
On 21.06.2024, I purchased a flight ticket for TK2220 from Istanbul Airport to Gaziantep at 06:25 AM. On 13.06.2024, I logged into the Turkish Airlines website and paid for seats 5A-5B-6A-6B. However, on 18.06.2024, I received an SMS notification that my seats had been changed without my consent, ci...
In February, I purchased 4 tickets for my family through Turkish Airlines for a flight on April 13, 2024, scheduled at 16:50/18:35. My wife and children were assigned seats 10ABC, and I paid for a seat across the aisle. Later, I received an email stating that my flight had been transferred to anothe...
I am a passenger on Turkish Airlines flight TK 700 to Sharm El Sheikh. On July 16, 2024, while boarding with my family, I discovered that our seat numbers had been changed. This situation is unworthy of Turkish Airlines or any flag carrier. Despite my 10-year-old daughter having a ticket linked to m...
I want to highlight an issue with Turkish Airlines that left me in a difficult situation. My name is I***. Four months ago, I purchased a ticket from Istanbul to Gaziantep to visit my dear parents. I arrived in Gaziantep without any issues from Istanbul Airport. Today, on April 13, 2024, I arrived ...
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