On March 20, 2024, I purchased tickets for my wife and child for the April 14, 2024, 19:35 Istanbul to Diyarbakır flight with reservation number 2352221877851 from the THY website. I paid an extra ₺150 for seat selection during booking, selecting seats 8A for my child and 8B for my wife. Today, when I tried to check in, I discovered that my wife was assigned seat 11E and my child was assigned seat 10B. Not only were the seats I paid extra for changed, but my 6-year-old child was also separated from their mother. I spoke with Ms. Ş***** from THY customer service today around 08:35, who rudely informed me that THY can change seats purchased later and that there would be no refund, but they could assign my wife and child to available seats. I requested that my child be seated in 11D next to their mother since the system had automatically assigned seat 11E to her, but Ms. Ş***** transferred my wife and child's seats from row 8 to row 29. Ms. Ş***** lacks empathy and customer service skills. Turkish Airlines should be more careful in selecting its customer representatives. I am also filing a formal complaint against her. I expect a refund for the seats I purchased and an apology for the inconvenience caused to my wife and child by THY's mishandling.
We had a flight with Turkish Airlines from Istanbul to Kayseri on July 22, 2024, flight number TK2010, scheduled to depart at 6:35. We checked in 24 hours in advance and were assigned seats 10a and 10b for me and my spouse. However, upon arriving at the airport, we were informed that our seat number...
On the night of November 10, I received a message regarding my flight on November 11, 2023. Due to an operational change, my seat number was changed along with my son's. I had paid for four seats. THY has moved us to a completely different area from my husband and other son. They said, 'You need to ...
On 15.08.2023, I purchased tickets and seats for my spouse and me on the THY website for a flight from Ankara to Bodrum Milas on 01.09.2023. We did the same for our return flight from Bodrum Milas to Ankara on 04.09.2023. Attached are screenshots of the emails sent to my spouse. During check-in, ...
On April 6, 2024, I completed an online check-in for flight TK 1873 from Istanbul to MPX within 24 hours and secured seats 5-D, 5-E, and 5-G for my family. However, upon arriving at the counter, we were assigned seats in rows 30 and 31. Initially, Ms. D**** at the counter began handling the issue. L...
In February, I purchased 4 tickets for my family through Turkish Airlines for a flight on April 13, 2024, scheduled at 16:50/18:35. My wife and children were assigned seats 10ABC, and I paid for a seat across the aisle. Later, I received an email stating that my flight had been transferred to anothe...
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