I purchased 3 tickets with seat selection (paying extra) for a flight on 26.03.2024 at 18:50 from Turkish Airlines in January. Due to a flight change, two of the seat selections I paid for were canceled. We were not informed about this and only realized the issue during check-in. Despite providing feedback on the matter, they mockingly informed us that the fee paid for seat selection would be refunded. They think the issue is just about a refund. I want to fly in the seat I paid for, not get a refund. It seems they haven't learned that their passengers are human beings and should be informed in advance in such situations. I hope after this complaint, they will address our grievance and learn to inform customers properly, acknowledging that they are human beings.
I purchased tickets for a family of three from Turkish Airlines for a Konya-Istanbul round trip (departure on January 18, 2024, and return on January 30, 2024). Our flight scheduled for 9:50 AM on January 18 was canceled at 4:18 AM, which we only discovered when we woke up to head to the airport. Si...
Hello, I purchased a seat service from Turkish Airlines and I am not satisfied at all. During my Washington-Ankara trip, I bought a single seat according to the aircraft type, but when I boarded the plane, I found out that the aircraft type had changed and I had to travel in a three-seater instead o...
On the morning of July 13, 2024, I purchased a ticket for Turkish Airlines flight TK2658 from Istanbul to SIV. When buying the ticket, I selected my seat and paid for it. However, until the day of the flight, the seat I paid for kept changing. My seat number changed 4-5 times, and I couldn't sit in ...
On July 9, 2023, I purchased a ticket for flight TK2654 from Istanbul to Erzincan, paying extra for seat selection. I chose seats 5A and 5B. A day before the flight, I did an online check-in and noticed that my seats had been changed without any notification. Interestingly, the option to change seat...
I purchased a Turkish Airlines flight ticket for 03/12/2023 at 14:20. However, due to health reasons, I need to cancel or suspend this flight. Despite there being 4 days left until the flight and according to Turkish Airlines' official website, there are still 1 day and 21 hours left before the c...
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