Hello, I purchased a seat service from Turkish Airlines and I am not satisfied at all. During my Washington-Ankara trip, I bought a single seat according to the aircraft type, but when I boarded the plane, I found out that the aircraft type had changed and I had to travel in a three-seater instead of a single seat. I received no feedback regarding this change. Despite reporting this issue twice, I was given an irrelevant explanation that 'you traveled in the seat you purchased, we cannot refund'. Unfortunately, Turkish Airlines did not send me any email regarding the change in the aircraft type. If they had informed me via email, I would have canceled the seat purchase. I believe Turkish Airlines has been very weak in customer satisfaction recently. I think many customers like me have experienced the same issue. I am attaching a photo of the aircraft type when I bought the ticket and I kindly request Turkish Airlines officials to approach this issue with sensitivity and provide me with feedback. Best regards.
I purchased 3 tickets with seat selection (paying extra) for a flight on 26.03.2024 at 18:50 from Turkish Airlines in January. Due to a flight change, two of the seat selections I paid for were canceled. We were not informed about this and only realized the issue during check-in. Despite providing f...
On January 17th, Wednesday, I purchased tickets from THY for a flight to Trabzon. Additionally, I paid extra to ensure my 2.5-year-old son could sit by the window and I took the middle seat next to him to avoid any contact with others. This morning at 07:38, I woke up to messages and emails indicati...
On my September 14th flight from Istanbul to Diyarbakir with Turkish Airlines, the seat I paid for was changed three times without any notification. I spoke with customer service and was assigned a non-equivalent seat. Additionally, I was not refunded the seat fee. Despite informing them of my asthm...
I purchased 3 passenger tickets and paid extra for seat reservations for the Istanbul New Airport - Trabzon flight from Turkish Airlines. However, 2 days before the flight, my seat reservations were changed without my permission. When I called customer service to ask how they could change my seats w...
Although I made extra seat selections on the flight I purchased from Turkish Airlines, the company changed the aircraft on the last day to accommodate more passengers and completely disregarded the extras that we, as passengers, had paid for and were supposed to benefit from—without offering any ref...
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