My flight from Ankara Esenboğa to Çanakkale on November 20, 2023, at 00:30 was rescheduled just three days before the flight via a text message two days later. When I contacted Turkish Airlines about this, I was offered either a refund or alternative flights with three layovers exceeding 12 hours. I had planned my return weeks to be in Çanakkale on the morning of November 20. Now, I will have to cancel my ticket and buy a new one to Istanbul, then arrange my transfer by road. Due to the last-minute notice, the ticket price has increased 4-5 times. I expected a serious solution from Turkish Airlines, but their customer representative, Mr. A****, did not take the issue seriously and suggested filling out a feedback form in a dismissive manner. This seems to be the level of value Turkish Airlines places on its customers. I expected Turkish Airlines to approach its customers with more focus on solutions and seriousness. To address my grievance, I need to reach Çanakkale by Sunday night. Therefore, I request a more suitable flight alternative or, if necessary, a road transfer from Izmir or Istanbul. I expect Turkish Airlines to resolve this issue promptly.
On October 10, 2024, we were scheduled to fly from Istanbul to Amsterdam with Turkish Airlines. On October 9, 2024, I attempted to reschedule our flight to October 12, 2024. Despite being charged €146 as a rescheduling fee for both tickets, the tickets are not showing up in the system. I’ve submitt...
Turkish Airlines; On 03.10.2023, I informed the customer representative that I wanted to change my round-trip ticket from SANLIURFA-IZMIR to IZMIR-Ankara on 06-10-2023. They said there would be an additional charge, and I agreed to pay 580.00₺ with my credit card. Later, the customer representative ...
I am facing an issue with Turkish Airlines regarding a flight schedule change. I had booked a flight from Istanbul (Sabiha Gokcen) to Izmir on November 13, 2023, at 22:55. The flight schedule was changed twice, first on September 18 and then on October 11. Since we are arriving from Spain at 18:40 o...
I purchased a ticket from Turkish Airlines for a flight from Izmir to Trabzon with a layover in Istanbul. The flight was scheduled for 25/11/2023 with flight numbers TK2343 and TK2830, boarding time at 23:00. While attempting to check in online, I discovered that the flight time had changed and I wo...
I arrived at the airport 45 minutes before my 23:55 Ankara-Malatya flight on 06.08.2023, only to be told by the staff that I was late and they couldn't take my baggage. I was given a late check-in card. I asked the same staff member if I could buy a new ticket from Istanbul, and they said I could. A...
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